Policies & Procedures

Ordering Information

When ordering by phone or fax, please specify:

  1. Customer Name and Purchase Order Number
  2. Shipping and Billing Address
  3. Product Number (If Known)
  4. Quantity Desired
  5. Pricing, if quoted by Sales Representative
  6. Shipping Instructions (Exp. Overnight, 2nd Day, Ground)

 Payment Terms

Net 30.  No shipments will be made to accounts with outstanding balances over 60 days.  Past due balances are subject to maximum interest charges allowed by the State of Arkansas.  First time orders must be paid with C.O.D. or credit card.  After the initial order, the account will be up as Net 30.

 Freight Policy

  1. Shipped orders will be charged UPS charges according to the weight and zone of package.
  2. Orders will be shipped ground or delivered locally unless otherwise specified by customer at time of order.
  3. Local delivery charge is $8.75.
  4. A $5.00 fee will be added to all drop ship orders in addition to freight charges.

 Return Good Policy

  1. Goods must be returned within 30 days of the invoice date.
  2. All accepted returns are subject to a 30% re-stocking fee.
  3. Customer is responsible for all freight and handling charges.
  4. We must be notified of any damaged or missing product within 24 hours of receipt of shipment.

 Repair Policy

  1. Please call for a return authorization number on all repairs.